Files
Security and privacy
Retention, who can open a file, and the check on an order. The wording is the help text. It is not a certification.
Retention and deletion
Customer files and finished files are deleted 14 days after the order is created. You can ask for them to be deleted sooner from the job page. The deletion is recorded. Invoices, receipts, and credit notes are kept.
Who can open the file
Customer accounts are off. Until they are turned on, open each order in the browser that created it. The link in the job-ready email opens that order and can download the file while it is retained.
The check
LostMind's automated quality layer checks the file.
You can download the file after that check is finished.
If a check is not satisfied, you do not receive the file.