FAQ

DoneSmith does not promise a fixed number of hours or days.

When an order needs payment, you can download the file after the payment and the check are both finished.

Returning from the payment page does not make the file ready.

LostMind's automated quality layer checks the file.

You can download the file after that check is finished.

If a check is not satisfied, you do not receive the file.

After a file is delivered you can ask for a revision. The request needs a reason.

You can ask for 14 days after the file is delivered, and only while the order is still inside the file retention period.

You can see whether the request is waiting, approved, or denied.

An approved revision closes the download until the file is checked again.

A revision is not available after the files have been deleted.

A refund request needs a reason and uses the same window as a revision.

It is for an order that was paid by card.

You can see whether the request is waiting, approved, or denied.

An approved refund uses the same refund path as an automatic refusal. When the refund succeeds, a credit note is issued. If the refund does not go through, the request stays waiting.

Cancelling an order does not refund it.

An invoice and a receipt are issued when a card payment is confirmed.

Prices are in AUD. No GST is charged.

The invoice shows LostMind AI Pty Ltd, ABN 62 699 160 999.

A successful refund produces a credit note.

You can still download an invoice after the files are deleted, including after the retention period removes the job.

Customer files and finished files are deleted 14 days after the order is created. You can ask for them to be deleted sooner from the job page. The deletion is recorded. Invoices, receipts, and credit notes are kept.

Customer accounts are off. Until they are turned on, open each order in the browser that created it. The link in the job-ready email opens that order and can download the file while it is retained.

Use the revision or refund form on the job. That form is recorded with the order.

You can also write to donesmith@lostmindai.com.